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Customer Service or lack there of


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#1 OFFLINE   andy2205

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Posted Jan. 12 2018 - 07:58 PM

On the fifth of January I placed an order with Glades Armory for a bolt handle to complete the build of my M10/XLR chassis rifle. They were paid on the same day by PayPal and the order was listed as shipped on their website. When checked, the provided tracking number showed only that a shipping label was created. After a few days, there was no change in status on the shipping data, but the company website showed the bolt handle as shipped. There is no phone number listed in the company contacts and the preferred method of contact for customer service is e-mail. Well, after three e-mails, none of which have been answered, the tracking info finally shows the product as being in Pensacola for delivery tomorrow. If you have any business dealings with this company, don't expect any courtesies when it comes to response to customer service inquiries.

 

I only bring this up because on the same day I ordered a custom holster for a Sig pistol. They collected their payment via PayPal, but at least they had the presents to tell me that this was a custom order and would take several weeks to fill.

 

I have noticed that more than a few vendors are happy to take your funds via PayPal or other methods and then leave you hanging on product.

 

I would not have been so pissed if they would have at least provided accurate shipping info.

 

Am I wrong for being bent out of shape?




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#2 ONLINE   bamashooter

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Posted Jan. 12 2018 - 08:33 PM

That shipping bs is fairly common place. I've had items marked "shipped" within minutes of placing the order on a Sunday. Yeah, one of my favorites; "shipping label has been created". I realize it's normally computer-generated but give me a break.




#3 OFFLINE   devil duck

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Posted Jan. 12 2018 - 08:54 PM

Unfortunately I no longer do business with a company without a fone # for contact. I'm ok with a company taking a certain amount of time, just let me know up front.
Even then sometimes things go sideways, it happens. Then it is their job to notify me and explain what happened.
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#4 OFFLINE   andy2205

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Posted Jan. 12 2018 - 08:56 PM

My issue with the transaction is the fact that they list e-mail as their primary means of resolving issues with orders and then ignoring any e-mails you send them when trying to gain any insight on the actual status of your order. Three e-mails sent over a period of 72 hours without any response. The only update coming from the USPS  site which we all know is hit or miss. PayPal might be interested to know that the order was for "business materials."


Edited by andy2205, Jan. 12 2018 - 08:57 PM.



#5 OFFLINE   newbe

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Posted Jan. 13 2018 - 01:34 AM

Yeah I'd want a phone number.


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#6 OFFLINE   hlhneast

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Posted Jan. 13 2018 - 06:31 AM

I recently ordered a buffer tube kit on Dec31st and knowing with the holiday it wouldnt ship til Jan 2 at the earliest.  I actually got the shipping label created the same day so I was pretty happy.  Checked on eBay for proposed arrival and they said Jan 12.  Thinking that was a bit outrageous, I took the tracking number to USPS and they said it would be in my hands by Jan.5 so I was happier.  For days nothing changed at USPS except saying the item had been picked up with delivery the 5th.  Well the 5th arrived and no buffer tube, no change on the website.  Rocked on all week, nothing.  Yesterday I emailed the seller and asked it he could provide me with the tracking number again as I had opened the email so many times I finally accidentally deleted it.  I also asked if they could do anything on their end and no response.  I knew at this point I was at the mercy of USPS and the seller had nothing to do with it.  When I got home yesterday, the tube had arrived.  I dont know where the USPS fumble was but sometimes it gets pretty frustrating.  Especially whenI ordered a bolt from Young's Manufacturing two days later and got it in 3 days, Young's being in Arizona and the seller in Cali you figure it would take a similar amount of time.  Mostly USPS does a good job but when it goes bad, it goes really bad.




#7 OFFLINE   andy2205

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Posted Jan. 13 2018 - 07:24 AM

If the package shows up today, it will be 8 days to travel a distance of 563 miles in the same state. Still nothing but crickets in reply to my e-mail to the vendor.




#8 ONLINE   Gmountain

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Posted Jan. 13 2018 - 10:41 AM

Is this company located in Port Charlotte?




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#9 OFFLINE   andy2205

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Posted Jan. 13 2018 - 02:55 PM

Is this company located in Port Charlotte?

 

Listed with a Davie address. Gets better, package arrived this morning posted from a PO Box in Tallahassee, 90 miles down the road. They have a string of positive reviews from Ebay posted on their website. Funniest ones are those for quick replies to emails. Ya right.

 

I suspect that there is no inventory and the product is drop shipped from the manufacture, the company listed on the shipping document was Sigma Components and Fabrication.

 

I think the next time I'm looking for anything for the chassis gun, I'll hit up these guys https://www.tacticalworks.com/home.php At least they are not afraid to list a phone number on their home page. As for the other guys, they can pack sand, I gave them three chances to explain what was going on and provided them with my contact number.




#10 OFFLINE   Casper

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Posted Jan. 13 2018 - 02:55 PM

How big is this company? A small company can suffer if one or two key employees stay home sick, or worse.

But not answering email when you have no phone number... That sucks. I'd like to choose only companies with a phone number listed, but some just don't and still have the best price. Maybe that's why.

Honestly, we've become spoiled. An order from a mail order catalog would be great to have in 8 days.


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#11 OFFLINE   Pepper

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Posted Jan. 13 2018 - 05:46 PM

I have a semi-local uniform shop that was bought out by a nationally known uniform supplier. They've consistently had shatty service, with a phone number. Their latest thing is not answering the phone. Miserable business model. There isn't enough competition right now, they're the only game in the area. 




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I will NOT comply!
 

 





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