I ordered a stripped upper and a forward assist on the 15th. Got a forward assist and a 30 round mag on the 19th. I called 10 times only to get a busy signal each time.Number 11, I got the message that all operators were busy. After 10 minutes, I got an order taker that told me I had to talk to customer service. I was on hold for 45 minutes before I got to talk to Karen. She said they had been backed up from 12 to 18 calls since 7:30 that morning. I was on the phone about an hour and 20 minutes total.
Karen left her desk, went to the warehouse, found the upper that I had ordered, and shipped it out UPS overnight air. I was scheduled to get it yesterday. NOT here yet. :nfa stamp:
Brownells/Karen did their job.
Edit: UPS delivered my upper at 9:00 P.M. this evening. Happy camper now.
Brownells has always done an outstanding job of correcting problems that I have experienced. That has been very few.
I forgot, she told me to keep the mag for my trouble.