Hi, I just ordered a new DPMS complete lower from them on the 16th. I know they don't email the customer UPS tracking info because I emailed them about that. All I got is a confirmation email after I ordered. Perhaps since the lower is being sent to my FFL may be why. Non FFL orders might be different. I have purchased a few complete AR's in the past but this is my first time buying separate lower/upper. I saved about $120.00 doing it this way so it's worth it.